TERMS & CONDITIONS
CUSTOMER CARE
At G'lore, looking after you is part of the product. If you have a question about an item, your order, or anything in between, we're here — and we'd rather answer properly than quickly.
The fastest way to reach us is by email at contato.vitrya@gmail.com or through the chat on our site. We aim to reply within 48 hours on working days. When you get in touch, having your order number to hand helps us sort things out faster.
Every G'lore piece is chosen with care, and we want you to love what arrives. If something isn't right — a damaged item, a mix-up, or a product that didn't meet the standard we promise — tell us and we'll make it right. For anything to do with returns, refunds, or delivery timing, our Shipping & Returns page has the full details.
PRIVACY & SAFETY
Your privacy matters to us, and we only ask for the information we genuinely need to process your order and give you a good experience.
When you shop with G'lore, we collect details such as your name, delivery address, email, and payment information. Payments are handled through secure, encrypted third-party providers — we never see or store your full card details ourselves. We use your information to process and deliver your orders, respond to your enquiries, and, if you've opted in, to send you occasional updates and offers.
We don't sell your personal data. We only share what's necessary with the partners who help us run the store and fulfil your order — for example, our payment processor and our delivery and fulfilment partners — and only so they can carry out those services.
You're always in control. You can ask to see the information we hold about you, ask us to correct or delete it, or unsubscribe from our emails at any time. To make any of these requests, just contact us at contato.vitrya@gmail.com.
PAYMENT METHODS
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Credit / Debit Cards
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PAYPAL